Brand Experience Assistant

Who we’re looking for

 

We're looking for a hardworking and passionate individual to help with a wide variety of tasks. The Brand Experience Assistant will help support us and our client’s brands across, social media, SEO, websites and other online platforms. You will be working heavily with project management and operations, providing top-notch service and community management. You will be digesting and analysing feedback, writing up website reports and involved with social media management, to influence and shape our (and our client’s) businesses. 

You have an eager mind and want to learn a lot about digital marketing. You don’t mind getting your hands dirty in all aspects of work. You have a need to grow quickly within a small company. 

You also need to have your own computer and internet access from where you are working.

 

Who you are

 

You are detail oriented and customer obsessed. You are always advocating what is best for our clients and their customers, helping to create an amazing brand experience – from their website, to social media. You know how to make a client and customer feel loved and supported whilst working autonomously. You are comfortable in communicating with a diverse range of clients and customers who have unique backgrounds and needs, whilst making sure that everything you do is with accuracy. 

You’re curious about entrepreneurship and self-actualization. You are comfortable being behind the scenes, inundated with love letters and requests for advice, and are able to write thoughtful personal responses. This role reports to the Chief Strategic Ninja. Oh, and you love software as well as social media, particularly Facebook and Instagram. You are interested in learning new tools and gaining new skillsets.

 

Roles and Responsibilities

 

  • Managing conversations across multiple platforms, including email, social media, text, and our client’s online community (where applicable)

  • Help with community engagement on social platforms

  • Work on SEO and social media strategy

  • Work on monthly Social Media calendars and executing them (where applicable)

  • Project managing copywriters, graphic designers and other stakeholders to ensure the work is completed on time and with high quality

  • Creating website audit reports

  • Creating monthly feedback reports on website and social media stats

  • Gathering sales leads

 

Qualifications

 

  • Detail-oriented, highly organized, and good at staying on top of a growing to-do list.

  • You have excellent written communication skills

  • You’re a people person and you love supporting others.

  • You’re happy doing day-to-day administrative work 

  • You’re comfortable working autonomously and making decisions

  • You have a growth mindset and consider yourself to be a lifelong learner

 

Bonus!

 

  • You have experience responding to messages from customers/community members across multiple mediums (email, text, social media, etc.)

  • You have experience in SEO and tools related to SEO

  • You have experience in Google Ads

  • You have experience in Adobe Photoshop

  • You’ve started your own business or have freelanced

 

You're not the right fit if…

 

  • You don’t genuinely love to be behind the scenes of someone else’s business. This is not a “side job” while you’re growing your own business. We are looking for someone who 100% wants to be behind the scenes of someone else’s business.

  • You are in it for the money

  • You don’t want a new challenge every day 

  • You don’t like to grow 

  • You prefer a stable and predictable environment

  • You don’t want to work after hours or over weekends

 

What are we offering?

 

  • This is a remote role for a candidate based in South Africa (other regions will be considered for exceptional candidates).

  • We are still a small company, but with big dreams and thus big expectations. We are offering an amazing learning opportunity – one that you will not get at larger companies.

  • You will be exposed to many different aspects of our business and thus many different disciplines. With time, you have the opportunity to carve out your own career progression and specialisation within Frenzii.

  • We will start off with a 3-month period to see if you are a good fit (and if you like working with us). If both parties want to continue on with the agreement, we will look at a longer commitment (6 to 12 months). 

 

If you are interested…

 

Send the following information to: jointheteam@frenzii.co.za

  • Your CV 

  • Tell us why you are the perfect candidate for this position 

  • Lastly, tell us which social media post of ours you loved the most and why..

  • Extra points will be given to anyone who takes extra initiative in their application. Example:

    •  Send us a brief report telling us how we can do to improve our website or social media. Note: Any reports should be in pdf format

 

Please note: Applications will not be accepted via telephone. We endeavour to respond to each application, but due to volumes it is not always possible. If you have not heard back from us within 2 weeks, please accept your application as unsuccessful. Please do not follow-up on applications.

Let us help take your brand to 

new heights in the digital age.

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